Shipping Policy
Last updated: October 6, 2026
At Haven & Vue, we aim to make delivery clear and straightforward. Shipping options and charges are based on the shipping rates currently configured in Shopify and are confirmed at checkout for your delivery address.
United Kingdom
- Standard delivery: £4.99
- Express delivery: £6.99
International shipping
We offer international delivery to selected destinations. Shipping charges vary by destination and are confirmed at checkout.
- EU standard delivery: £14.99
- Other selected international destinations: £23.99
International shipping availability and the applicable charge are confirmed at checkout based on your delivery address.
Order processing
Orders are prepared for fulfilment after payment has been successfully received. Processing and dispatch times can vary depending on product availability, destination and our fulfilment partners.
Delivery times
Estimated delivery information is provided at checkout for your destination. Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, public holidays, severe weather or other circumstances outside our reasonable control.
Tracking
Where tracking is available, tracking information will be provided using the contact details supplied with your order. Please allow some time for tracking information to become active after dispatch.
Customs and import charges
For international orders, customs duties, import taxes, brokerage fees or other local charges may apply where required by the destination country. Unless expressly stated at checkout, these charges are not included in the product price and may be payable by the customer.
Address changes
Please contact us as soon as possible if you need to correct a delivery address. We cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.
Delayed or missing deliveries
If your order appears to be delayed or has not arrived within the estimated delivery period, please contact us with your order number and delivery details so we can help investigate.
Contact
For shipping questions, please email havenandvue@gmail.com.