Shipping Policy

Last updated: October 3, 2026

At Haven & Vue, we aim to make delivery simple and reliable. We currently ship to the destinations available at checkout. Shipping options and costs are shown before you complete your purchase and may vary depending on your delivery destination, order and selected service.

United Kingdom

• Standard delivery: £4.99

• Express delivery: £6.99

• Free standard delivery: A free standard delivery option may be available for eligible orders where the applicable shipping conditions are met. If available, it will be shown at checkout.

International Delivery

We currently offer international delivery to selected destinations.

• EU destinations: Standard international delivery is £14.99.

• Other selected international destinations: Standard international delivery is £23.99.

International delivery availability and the applicable shipping charge are confirmed at checkout based on your delivery address.

Processing and Dispatch

Orders are processed and prepared for dispatch after payment has been successfully received. Delivery times can vary depending on the destination, shipping service, product availability and circumstances outside our control.

Delivery Delays

Estimated delivery times are not guaranteed. Delays can occur because of carrier disruption, customs processing, severe weather, peak periods or other circumstances outside Haven & Vue's reasonable control.

Tracking

Where tracking is available for your selected shipping service, tracking information will be provided once your order has been dispatched.

International Customs and Duties

For international orders, customs duties, import taxes or other charges may apply depending on the destination country. Where applicable, these charges are the responsibility of the customer unless otherwise stated at checkout.

Incorrect or Incomplete Delivery Information

Please make sure your delivery address and contact details are accurate before placing your order. Haven & Vue is not responsible for delays or additional costs caused by incorrect or incomplete information supplied by the customer.

Delivery Problems

If your order arrives damaged, appears to be missing items, or does not arrive within the expected delivery period, please use the contact details provided on the store so we can investigate.

Contact

If you have questions about shipping or delivery, please use the contact details provided on the Haven & Vue store.